Chief Executive Officer
Catalina Island Medical Center CEO John Friel has more than 30 years of experience as a hospital executive. He began his career in healthcare as a registered nurse and received his master’s degree in public health from the University of California, Los Angeles. Friel has extensive experience in quality improvement programs, patient satisfaction and community healthcare access as well as securing grants, rebuilding facilities and creating a solid financial future.
“I really enjoy working with community residents to identify their medical needs and then converting those needs to services offered by the medical center,” Friel said. “I’m looking forward to bringing new programs to Catalina Island Medical Center and strengthening existing programs that work for the community.”
Kay Deol, RN, BA, MPA
Interim Chief Patient Care Services
As interim chief patient care services/CNE, Kay Deol has oversight of all areas of the hospital and Medical Group Office/Clinic directly related to patient care. Kay comes to the island with a wide range of experiences and qualifications. She has provided interim nurse executive services to hospitals around the country. Kay commented that “the CIMC staff is excellent. They give good care here.”
John M. Lovrich, CPA
Chief Financial Officer
John Lovrich oversees Catalina Island Medical Center’s financial services including its business office and medical records and is responsible for monitoring CIMC’s overall financial health. The certified public accountant received his bachelor’s degree from the University of Southern California and his masters degree from Cal State University Long Beach. He has more than 20 years experience working with hospitals, including Critical Access Hospitals, and other health-related organizations. “I really like working with the people at CIMC. Everyone has been very helpful and professional.”
Maryrose Coughlin, RN-BC
Manager, Medical Group Office
Maryrose Coughlin oversees CIMC’s medical group office, including staff and physicians as well as case management oversight. She has worked in healthcare for more than three decades and has extensive experience in clinical care as well as managing medical centers. Maryrose strives for exemplary patient experiences and hopes all patients will see CIMC as their medical home. “I look forward to the day when every Islander and local refers friends and visitors to the medical center and brags about the quality of care and attention that they receive here,” she said. “More importantly, to a day when Avalon is the healthiest community in the USA.”
Dawn Sampson, LCSW
Director, Social Services
Dawn Sampson provides mental health therapy services to patients in the Medical Group Office and oversees the Social Services Department, which includes discharge planning, information and referrals, Skilled Nursing admissions, Home Help Department and the Comprehensive Perinatal Services Program. Sampson grew up on Catalina, received a Master’s of Social Work degree from the University of Southern California, is licensed in Clinical Social Work and has been a CIMC employee since 1989. She is also involved in CHOICES, a program that helps local youth avoid drugs and alcohol. “I love to see patients get healthy and know that our great staff is very committed to their work.”
Clinical Laboratory Scientist Lyra Garrido worked as a generalist since 2005 and was employed at the Urology Tower at Cedars Sinai Medical Center before coming to CIMC in 2007. She appreciates the great work environment at CIMC and the pace of life on the island. “I know most of the patients personally.”
Manager, Medical Records/Privacy Officer
Pixie King is responsible for managing the medical records department. She is the custodian of all patient records and is responsible for coding patient services, appealing claims and ensuring that patient privacy is sacrosanct. She has worked at CIMC for more than three decades. “I enjoy helping people and I like that there are so many different things to be done every day,” she said.
Judy Alft, RN
Coordinator Quality Assurance and Infection Prevention/Control, Staff education
Judy Alft had more than 30 years experience as nurse, supervisor and educator before coming to the Catalina Island Medical Center in 2003. She enjoys being part of a facility that, even though it is small in size, offers so many services and fills a vital role in our community. She appreciates the dedication of the employees and their commitment to the patients.
Josie Vickers, RN
Central Supply Manager
Central Supply is the “hub” of the supply “delivery chain” designed to choreograph and meet the needs of patients and staff. We also responsibly manage the fiscal budget for our small rural hospital. “It’s fun and exciting and I love it,” she shared.
Plant Operations Manager
Michael Rhoutsong is responsible for keeping the physical plant and all its systems running smoothly. He has more than 30 years of experience in construction and has also working at CIMC in housekeeping and central supply. He loves living on the island and enjoys knowing that he is being of service to those who use the hospital.
Carol Firebrace Dumont
Manager of Nutritional Service
Carol Dumont received her certificate in dietary service from Long Beach City College. At CIMC, she oversees the nutrition department to ensure the meals for patients are therapeutically consistent with their nutritional requirements and palatable for the complex requirements of patients and staff. “I enjoy putting smiles on the patients’ faces after they enjoy the meals that the dietary department has made for them.”
Director Human Resources
Krista Steuter oversees personnel, employee benefits and workplace compliance at Catalina Island Medical Center. She is also director of commercial insurance. She administers the payroll for the medical center’s more than 60 employees and actively develops and upgrades wage grades and comprehensive payroll studies. Coming to the island from Scottsdale, Arizona in 1987, she began working for the medical center in 1996 in positions including medical staff credentialing, administrative assistant and manager of the medical group practice. Steuter, who enjoys the challenge of the diversity of her position, has her degree in business administration.
Manager Business Services
Michelle Jaeger is responsible for hospital and medical group business activities including accounts payable and reconciling daily cash, overseeing the admitting and reception staff and helping patients with any billing issues that may arise. She joined the Catalina Island Medical Center staff in 2006 after owning an island business for 11 years and spending time as the business office manager and personnel trainer for a chain of restaurants in Northern California.”Every day I get a new challenge that keeps me on my toes and I feel like part of a new team that really cares about the hospital.”
Coordinator, Marketing and Community Relations and Grants Manager
Judy Hibbs is responsible for assessing, planning, developing and implementing public relations activities and marketing for CIMC. Her contributions include regular press releases, newsletters, social media and and web site maintenance. Hibbs has a Bachelor’s Degree in History and is an active community volunteer serving as a board member for several local non-profit organizations. In February 2014 she became Grants Manager for CIMC and works to apply for government and private foundation funding to benefit CIMC programs.